VocaPulse privacy policy

Last updated: 8 November 2026

VocaPulse helps shop, restaurant and hotel staff practise the English they use with customers. This policy explains what we collect, why, and your choices.

What we collect

• Account: if you sign in with Google, your name, email address and a Google account identifier.
• Practice data: the replies you type or dictate in scenes, the feedback you receive, scores, dates, your learning plan and the phrases you save.
• Voice recordings: when you dictate, the recording (up to 20 seconds) is sent to our transcription service to be converted to text. We do not keep the audio.
• Coach messages: the questions you send to the AI coach and its replies, to answer you.
• Purchases: Google Play handles payments. We receive the status of your subscription, never your card details.

Why we use it

To run the app: sign-in, saving your progress and history, reviewing your replies, answering your coach questions, and providing the subscription you chose. We do not sell your data and we do not use it for advertising.

Service providers

Data is processed by Google Firebase (authentication, database, app integrity) and Google's Gemini models through Firebase AI Logic (transcription, reply review, coach). Payments are processed by Google Play.

Retention

Your account data and practice history are kept until you delete your account. Voice recordings are not stored by us after transcription.

Your choices and rights

You can use parts of the app without an account. You can delete your account and all saved data at any time in the app (Profile, Delete my account) or by following the steps on our account deletion page. Depending on where you live, you may have rights to access, correct or receive a copy of your data: contact us.

Children

VocaPulse is intended for adults at work and is not directed at children under 16.

Changes

We will update this page when our practices change and show the date of the latest version above.

Contact: support@havengs.uk